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Frequently Asked Questions

Why VividWorks is so unique?

VividWorks stands out when it comes to highly customizable products. Our platform makes it easy for businesses to offer real-time 3D configurations even for the most complex product setups with lots of SKUs. With built-in product logics for modular products, users can easily design their own product online, change dimensions, materials, colors, and features. This level of flexibility makes VividWorks a great fit for industries that thrive on customization.

How does the VividWorks platform work?

At the heart of the VividWorks platform is the use of high-quality 3D models in GLTF format to represent products. We can use your 3D files and do optimization if needed. If you don't have 3D files, we can create them for you. The platform loads product data and 3D assets and it is designed to integrate seamlessly into various eCommerce platforms, and other production systems via plugins or APIs.

How does you process work?

We invite you to book a free demo demo to discuss your business needs and ensure a good fit. We will demo our platform, review your use case and product catalog. Then we provide a tailored quote for the subscription fee and implementation costs. Once approved, we initiate the project with a team meeting and maintain regular updates through scheduled status meetings. After final approval, your app goes live. Our dedicated support team is always available to assist with any questions.

Can I use my own 3D models? What if I don't have 3D files?

You can use your own 3D models or you can hire our 3D experts to help you. If you have 3D models in gLTF 2.0 format, you can use them directly. 3D models in other formats can usually be utilized, please contact our sales team to learn more about this option. Check out our 3D model guide for more info.

What can be configured/designed ? What kind of product/space/material etc?

We provide standard configuration rule building blocks that permit building a very broad set of products, including their accessories and materials. We constantly develop and enhance the structure logic's and welcome feedback in case your product requires some specific capability that we don't yet support. Our 3D Room Planner allow you to plan and design spaces like kitchens, bathrooms, apartments, offices, or any other space.

How much does your platform cost?

You can check our subscription fee here. Developing a configurator has a one-time cost that depends on what your use case is, how complex your product is, and any special features or integrations you may have. To estimate your cost, we need to know more about your business and product. Please book a free call to get started.

Which integrations are supported?

You can place the configurator on any website. Our products are API based and can be integrated with any websites, eCommerce platforms like Shopify, Magento, WooCommerce, ERPs, CRMs and other enterprise sales and order handling systems. We maintain certain integrations as ready-made / off-the-shelf and you can check for more details here. We'd love to learn from you if an integration is missing.

What does Configure, Price, Quote (CPQ) mean?

CPQ stands for Configure-Price-Quote which is a process for automating the process of selling configurable, modular products. Doing it visually (as in Visual CPQ) helps the user to see the configuration. True 3D helps to see a product with as much detail as feasible. The process helps you to automate configuration of complex, customizable, modular products  and provide pricing and quotation to speed up the process. As a result you get error-free orders and less returns.

Can I have a free trial?

Yes, you can. After our demo call, you'll have the opportunity to enjoy a 30-day free trial of our service.

Kasarmintie 1, 90130 Oulu, Finland